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Privacy Policy

1. Data Protection Policy

1.1. Data Collection and Storage

  • Personal data of users is collected and stored in compliance with local and international privacy protection laws.
  • Data is used solely for specific purposes, such as improving application services, providing technical support, and ensuring quality performance.
  • The sale or sharing of personal data with third parties is strictly prohibited without the user’s explicit consent.

1.2. User Rights

  • The right to access their personal data.
  • The right to request modifications or deletion of data when necessary.
  • The right to file complaints regarding any violation of the privacy policy.
  • The right to receive periodic notifications about any changes to privacy policies.

1.3. Cybersecurity

  • Adoption of advanced encryption technologies to ensure data protection against cybersecurity threats.
  • Continuous monitoring of suspicious activities and immediate reporting to relevant authorities.
  • Training the team on cybersecurity procedures and best technical practices.

2. Information We Collect

2.1. Information Provided Directly by Users

  • Full name, email address, phone number, and payment details.
  • Data submitted via forms such as registration or technical support requests.

2.2. Automatically Collected Data

  • Device data, including device type, operating system, and application version.
  • User’s IP address.
  • Usage logs such as login times, session duration, and in-app interactions.

2.3. Data from Third Parties

  • We may receive information from partners or external service providers to enhance user experience.

3. How We Use Information

3.1. Use of Collected Data

  • To improve service quality and enhance user experience.
  • To process payments and securely verify transactions.
  • To provide technical support and respond to user inquiries.
  • To analyze usage patterns and optimize application performance.
  • To send updates and important notifications regarding the application.

3.2. Data Sharing Policy

  • Personal data will not be shared with third parties without explicit user consent, except in the following cases:
    • When required by law or regulatory authorities.
    • With trusted service providers assisting in application operations under strict confidentiality agreements.

3.3. Data Retention and Deletion

  • User data is retained only as long as necessary for the purposes outlined in this policy.
  • Users may request data deletion at any time, subject to legal and operational constraints.

4. Data Disclosure

  • We do not sell or rent your personal data to any third party. However, data may be shared in the following cases:

4.1. Service Providers

  • To facilitate services such as payment processing or server hosting.

4.2. Government and Legal Authorities

  • In response to legal requests or compliance with legal obligations.

4.3. Business Partners

  • In cases of mergers or acquisitions, with prior notification to users.

5. User Rights

  • Access and correct their personal data.
  • Request data deletion unless retention is required for legal compliance.
  • Object to data processing for marketing purposes.
  • Request data transfer to another system.

6. Data Storage and Security

  • Data is stored on secure servers using advanced encryption technologies.
  • Strict protection measures are implemented to prevent unauthorized access.
  • Data is retained only for the duration necessary to fulfill its intended purpose.

7. Cookies and Similar Technologies

  • We use cookies to enhance browsing experience.
  • Users can modify browser settings to control cookie preferences.

8. Payment Policy and Financial Transactions

8.1. Supported Payment Methods

  • Direct in-app payments using bank cards or digital wallets.
  • Use of virtual and physical payment cards issued in partnership with reputable financial institutions.
  • Integration with various payment devices such as POS terminals and mobile payment systems.

8.2. Transaction Conditions

  • All financial transactions require identity verification for security purposes.
  • A minimal fee may apply to certain transactions based on transfer type and user location.
  • Users can track all transactions through a dedicated transaction log for transparency.

8.3. Guarantees

  • A complete transaction history is provided to protect user rights.
  • Strict fraud and anti-money laundering policies using AI-powered monitoring.
  • Refund guarantees in case of technical errors or unauthorized transactions.

9. Prevention of Pyramid Schemes and Money Laundering

9.1. Preventive Measures

  • Absolute prohibition of any pyramid or network marketing activities.
  • Implementation of AI-driven monitoring to detect illegal activities.
  • Periodic account and activity reviews to ensure compliance.

9.2. Reporting and Accountability

  • Users can report suspicious activities through dedicated communication channels.
  • Collaboration with legal authorities to prosecute violators and enforce appropriate penalties.

9.3. Compliance with International Regulations

  • Adherence to local and international regulations on anti-money laundering and counter-terrorism financing.
  • Training teams on best practices to combat illegal activities.

10. Legal Commitments

10.1. Compliance with Laws

  • The application adheres to all local and international regulations related to e-commerce, data protection, and consumer rights.
  • Commitment to global anti-money laundering and counter-terrorism financing policies.

10.2. Dispute Resolution

  • Disputes are referred to the competent judicial authorities under local laws.
  • Users may request arbitration under the stated terms and conditions for a quick and amicable settlement.

11. Final Remarks

This document provides a comprehensive legal framework ensuring the rights of all parties involved in iWinto.

11.1. Communication and Contact Methods

  • Email: support@iwinto.com
  • Phone: +971503780135
  • Email Support: Users can contact us via our official email for inquiries and feedback.
  • Technical Support: A dedicated 24/7 support section is available to resolve any technical issues.
  • Office Visits: Users may visit our local offices for direct consultations or to submit proposals.
  • Complaints: Complaints are handled through an electronic form available on the official website.

12. Governing Laws

This policy is governed by the laws of the United Arab Emirates, in compliance with any applicable international regulations.

13. Consent and Documentation

By using the iWinto website and application, you agree to all terms of this Privacy Policy. If you do not agree, please discontinue using our services immediately.

14. Disclaimer

We make every effort to ensure the security of user data; however, due to the nature of the internet, absolute security cannot be guaranteed.

15. Privacy Policy Updates

We reserve the right to modify this policy at any time. Users will be informed of any significant changes.

Thank You Message

The iWinto management thanks all users, government partners, and businesses for their support and trust. We strive to offer the best digital experience that meets everyone’s needs and enhances their success at all levels. The application is part of our commitment to developing a sustainable and inclusive digital environment that ensures transparency and efficiency in all operations.

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